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Visitor Guidance - Helping to Keep You Safe

To help keep you and our teams safe we've introduced a few safety measures we'd like you to be aware of ahead of your visit. 

We are asking visitors to follow Government guidance in relation to wearing face coverings. The latest advice can be found here. Currently visitors must wear a face covering in our retail shops and inside our centre. Please plan ahead and bring a suitable face covering with you. 

There are exemptions for children under 11, those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.

We’re operating a one way system in-centre. Keep left and follow the yellow arrows.

Please keep at least a 2 metre distance from others.

Avoid touching your eyes, nose and mouth, and use the hand sanitiser provided at our sanitiser stations.

We’ve enhanced our cleaning regime, including regular cleaning of key touchpoints throughout our centre.

Wash your hands regularly and for at least 20 seconds (don’t forget to sing!)

Cover your nose and mouth with a tissue or your sleeve if you cough or sneeze.


Visitor FAQs

Are all brands now open at Xscape?
A number of brands are now open. Updates will be available on our website and social media channels. 

Are restaurants and activities open at Xscape?
A number of activities and restaurants are now open. A few of our restaurants are offering dine in.

Will I need to queue to get into Xscape?
We'll be monitoring visitor numbers in line with a reduced capacity. Queuing should be expected for most brands. 

Do I need to wear a face covering?
A face covering must be worn when visiting our retail stores and inside our centre. Please plan ahead and bring a face covering with you.

Is the outdoor play area open?
Yes. We ask that you follow our safety measures to help keep you and our teams safe. Keep a 2 metre distance, use your own hand sanitiser before and after use, reduce your visit to 20 minutes, 1 adult per child, 1 child or 1 family per activity, no food or drink.

Is is safe to visit Xscape?
We've installed a one way system and upped our cleaning regime. We are encouraging our customers to make use of our sanitiser stations and be mindful of other visitors and our teams.

Is Junction 32 Outlet open?
Yes, and most brands are now open. Visit their website for info.

Should you have any questions contact the Xscape Team on 01977 664 795 /