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Visitor Guidance - Helping to Keep You Safe

To help keep you and our teams safe we've introduced a few safety measures we'd like you to be aware of ahead of your visit. 

RULE OF 6
When meeting friends and family you do not live with you must not meet in a group of more than 6, indoors or outdoors. Visit the Government website for more info.

FACE COVERINGS
Please wear your face covering in-centre. Visit the Government website for more on face coverings. Exemptions: children under 11 and those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.

NHS COVID 19 APP
Use the app to 'check in' at brands within the centre. Visit the Government website for more.

ONE WAY SYSTEM
We’re operating a one way system in-centre. Keep left and follow the yellow arrows.

KEEP YOUR DISTANCE
Please keep at least a 2 metre distance from others.

HAND SANITISER STATIONS
Avoid touching your eyes, nose and mouth, and use the hand sanitiser provided at our sanitiser stations.

EXTRA CLEANING
We’ve enhanced our cleaning regime, including regular cleaning of key touchpoints throughout our centre.

WASH YOUR HANDS
Wash your hands regularly and for at least 20 seconds (don’t forget to sing!)

CATCH YOUR SNEEZE / COUGH
Cover your nose and mouth with a tissue or your sleeve if you cough or sneeze.

 

Visitor FAQs

Are all brands now open at Xscape?
Most of our brands are now open

Will I need to queue to get into Xscape?
We'll be monitoring visitor numbers in line with a reduced capacity. Queuing should be expected for most brands during peak times. 

Do I need to wear a face covering?
A face covering must be worn in-centre. Please plan ahead and bring a face covering with you.

Is the outdoor play area open?
Yes. We ask that you follow our safety measures to help keep you and our teams safe. Keep a 2 metre distance, use your own hand sanitiser before and after use, reduce your visit to 20 minutes, 1 adult per child, 1 child or 1 family per ride, no food or drink.

Is it safe to visit Xscape?
We've installed a one way system and upped our cleaning regime. We are encouraging our visitors to keep socially distant, make use of the sanitiser stations, wash hands regularly where you can, and be mindful of other visitors and our teams.

Is Junction 32 Outlet open?
Yes. Visit the Junction 32 Outlet website for info.

Should you have any questions contact the Xscape Team on 01977 664 795 / enquiriesyorkshire@xscape.co.uk