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Santa's Christmas Cabin FAQs

How much is it to see Santa at Xscape?
Tickets are £5 per child and includes a gift. Children are aged 12 years and under.

Do I have to pay for my child if they are under 1 year?
Yes, there is a charge for all children and all receive a gift.

What gift will my child receive?
Gifts are age and gender specific.

How long is Santa at Xscape for?
26 November - 24 December, times vary, see Xscape website for details.

What time should I arrive to visit Santa?
Arrive at least 5 minutes before your booked timeslot.

Santa’s Christmas Cabin is outside. Will we need to wrap up?
The queuing system will be housed within Santa’s Christmas Cabin, however we do recommend you wear appropriate clothing for the outdoors.

Is there wheelchair / pushchair access?
Yes, there is wheelchair and pushchair access.

My child has specific medical requirements. Can you accommodate us?
We will do our best to help. Contact the Xscape team to discuss your needs: 01977 664 795.

How do I book my slot?
Book your slot online via the Xscape website. You will receive a confirmation email. Bring this with you and show on arrival.

Can I see Santa on the day of my visit if I haven’t booked?
Yes, subject to availability. Seek a member of Santa’s team for details.

How many children can see Santa at one time?
Maximum 4 children per slot.

Can I take photos on my own mobile device inside Santa’s Christmas Cabin?
Yes, of course. There will also be an opportunity for you to have a professional photo taken during your visit and option to purchase photo memorabilia afterwards – optional and managed by Grotto Hire UK.